Industries we serve

Banking, Finance and Insurance

In the wake of 2008, and in the current climate of escalating regulatory upheaval, institutions are facing significant and fundamental change in strategies and tactics to manage risk, compliance, investor and consumer confidence, greater transparancy and weakened demand.  Empowering and enabling performance through strategic learning and development programs has never been of greater importance.

Clarity counts of large number of global banks and financial institutions among its customer base.  An example of an assignment in this sector includes a two year project with a leading credit card issuer to convert regional offices to a team-based call center operation.  The project included oversight of the re-engineering of the firm's IT capabilities, redesigning work processes, and the development of a change communications plan.  As a direct result of these efforts, the transition went according to plan, and the company improved operational efficiency.

Visit our case studies page for an overview of case studies across a range of industry sectors.

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Energy

Utilities are fundamental to society's well being.  But as expectations change, and concerns about regulation, transparancy and climate change increase, maintaining reputation and promoting positive public opinion is a financial and business imperative.  Ensuring the workforce is educated and knowledgeable in areas such as compliance, innovation and customer satisfaction is the cornerstone of delivering positive public and business partnerships. 

Clarity has employed numerous consultants in this industry sector.  One example includes a senior instructional designer who worked with one of the leaders in the industry, designing classroom materials aimed to improve management skills.  The consultant designed modules relevant to supervisory, project management and quality assurance functions.  Step-by-step leader guides were developed, and train-the-trainer sessions were delivered to in-house training facilitators.

Visit our case studies page for an overview of case studies across a range of industries.

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Information, Communication and Technology

FTSE SCS shares continue to outperform FTSE 100.  Growth in SaaS, enterprise computing and mobile communications solutions are fueling changes in the way organisations conduct business and engage with clients.  It is also a highly competitive and price sensitive market. Maintaining market share and competitive edge require rapid, top-down, leading edge learning solutions for business managers, developers and innovators, and everyone who faces or communicates directly with clients and suppliers.

Clarity consultants have worked for a variety of large data communications, hardware, software, electronics and telecommunications firms.  In one project assignment, a project manager worked with a global telecoms firm to develop an e-learning program for a new system implementation, with a requirement that the program was accessible to employees 24/7.  The consultant hired a team of instructional designers and e-learning developers to design a multimedia-rich training curriculum which was successfully implemented.

In another example, a human performance consultant was deployed by a global semiconductor firm to simplify the procedure for the installation of high-end secure networks.  The consultant interviewed subject matter experts, conducted a task analysis, and streamlined the installation procedure which contributed to a 25% increase in sales. 

Visit our case study page for an overview of case studies across a range of industry sectors.

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Leisure

Growth in this sector - which is most sensitive to changes in global market conditions and highly dependent on physical resources (energy, maintenance, personnel) is fundamentally linked to the customer experience.  The industry needs to plan and meet the challenges of today's world market by exploiting technology and driving value from its people.  Investment in developing an organisation's most valuable asset - its people - is the key challenge in today's environment of tight margins.  It is critical for L&D professionals in this sector to illustrate how learning technology can help boost performance.

Clarity consultants have been deployed in a number of global leisure and entertainment firms.  A human performance consultant, for example, worked with an international hotel chain to develop customer service training for all client-facing personnel.  The consultant did a gap analysis, comparing current against desired performance, and based on the analysis findings, devised a training program.  Upon implementation of this training program, customer satisfaction increased significantly. 

Visit our case studies page for an overview of case studies across a range of industry sectors.

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Manufacturing

The diversity of the global manufacturing marketplace and variation in global cost models continue to offer significant opportunities as well as risks for the sector.  Yet the challenge remains; where to find the right people and skills to develop new products and/or manage processes and to adhere to environmental standards.  How can a high skills base be maintained across multiple functions and nationalities?  

Clarity Consultants counts a significant number of manufacturing companies among its customer base, and its consultants have been engaged across a broad range of learning and development and training initiatives in this sector.  An instructional designer, for example, worked with a manufacturing firm to design industry-customized training programs for production supervisors.  Program topics included hiring procedures, safety management and harassment prevention.  The program was delivered in a blended learning format, and included pre- and post-assessments for online and classroom training.  

Visit our case studies page for an overview of case studies across a range of industry sectors.   

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Pharmaceuticals

The economic downturn, continuing reduction in consumer spend, regulatory changes, and healthcare reform present significant challenges for the industry.  Growth through diversification - or changes brought about by mergers - require an agile and skilled workforce te deliver improvement in business performance.  

Clarity consultants have been deployed on a variety of L&D projects with a number of global pharmaceutical firms.  Projects included the development of training programs to enable the implementation of a new phone system for a global pharma firm.  Facilitation was accomplished using a variety of training modalities.  

Visit our case study page for an overview of case studies across a broad range of industry sectors. 

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Retail and Consumer Goods

Pressure from tightening consumer spending and fragility in UK economic growth, along with competitive price deflation and cost inflation are squeezing profits. Cash sensitivity and technology are changing the way consumers buy.  How can companies manage cost effective learning and development programs to maximize both physical and virtual customer satisfaction and retention strategies?

Numerous global and national retailers and consumer goods firms have employed Clarity consultants.  A well-known national retail chain, for example, brought a training delivery specialist from Clarity on board to deliver a nationwide management training program.  The program was focused on newly promoted managers, and covered topics such as coaching and leading teams, and loss prevention.  Training modules were delivered in an interactive format.  The effectiveness of training programs for this segment of the employee base was enhanced significantly as a result.

Visit our case study page for an overview of case studies across a range of industry sectors.

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Transportation

A diverse sector, covering air, road, rail and shipping transport, operating within a setting of acute price competition and increasing cost overhead.  Fuel and infrastructure, consumer choice, regulation and environmental impact all play a part in the business mix of this sector.  With a fully skilled and talented workforce, a successful organisation in this arena can gain market share and obtain a competive advantage.  But what are the key core skills required and how do you maintain them? 

Clarity consultants have been widely employed in this sector.  In one assignment, a change management consultant designed a plan for a large automotive organization to migrate from mainframe systems to a distributed environment.  Working with IT and senior management, the consultant managed the change project from start to finish, including the development and implementation of a communications plan and web-based training modules.  

Visit our case studies page for an overview of case studies from a range of industry sectors. 

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